Feedback and Performance
Feedback and Performance
Share your experience, see our performance, and view our ratings
Let us know how we did
We hope that you had a seamless journey using our Assisted Travel service. There are a few different ways you can contact us below to tell us about your recent experience. Your feedback helps us to improve our service for the future!
Online:
You can fill out our survey to let us know how we did. Please note that we're unable to respond to specific queries.
If you'd like to be contacted about a specific issue, then head over to our feedback form.
By post:
Our Address: Stansted Feedback Team, London Stansted Airport Limited, Enterprise House, Bassingbourn Road, Essex, United Kingdom. CM24 1QW
Dispute resolution:
If you wish to escalate a complaint about our Assisted Travel service, you can contact the CEDR Aviation ADR Scheme.
The Centre for Effective Dispute Resolution (CEDR)
100 St Paul’s Church Yard
LONDON
EC4M 8BU
aviation@cedr.com
02075 366000
If you wish to escalate a complaint about our Assisted Travel service, you can contact the CEDR Aviation ADR Scheme.
The Centre for Effective Dispute Resolution (CEDR)
100 St Paul’s Church Yard
LONDON
EC4M 8BU
aviation@cedr.com
02075 366000
View our Service Standards Performance below, highlighting our performance in relation to standards we expect to meet in terms of pre-booked and non-pre-booked assistance when travelling through the airport.
Download our PRM Quality Standards Reports below (in PDF format):
TRAVEL SMARTER
Easy and Convenient Blue Badge Parking
Find hassle-free Blue Badge parking close to the terminal.
Find Your Space
EXPERIENCE
Start Your Trip in Comfort
Relax in our lounge with complimentary drinks and freshly prepared dishes before you fly.
Explore Lounge